Shipping policy

FIT FACE Shipping Policy

Processing Times

All orders are processed within 1–2 business days.
As soon as your order is prepared and shipped, you’ll receive a confirmation email with your tracking number.

During peak periods, holidays, or promotional events, processing may take an additional business day.

Shipping Times

We partner with reliable global carriers to ensure your FIT FACE watch arrives safely.

Estimated Delivery Times:

  • UK: 5–10 business days

  • US & Canada: 7–12 business days

  • Europe: 6–12 business days

  • Australia & New Zealand: 7–12 business days

  • Rest of World: 8–15 business days

Delivery times may vary depending on your location and local postal service.

Shipping Costs

We offer free shipping on all orders, with no hidden fees at checkout.

Tracking Your Order

Once your order ships, we’ll send you a tracking link via email.
Please allow up to 48 hours for tracking information to update.

If you haven’t received your tracking link, contact us at:
Fit-face_sales@outlook.com

Wrong Address Disclaimer

Please double-check your shipping address when placing your order.
If a mistake was made, contact us within 12 hours so we can correct it before dispatch.

FIT FACE is not responsible for packages sent to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package hasn’t arrived within the expected timeframe, reach out to us and we will investigate with the carrier.
A replacement or appropriate solution will be offered when applicable.

Customs & Import Taxes

Most orders arrive with no extra fees.
However, depending on your country, customs charges may apply.
FIT FACE is not responsible for any customs or import duties charged by local authorities.

Need Help?

Our team is always here to support you.
Contact us anytime at: Fit-face_sales@outlook.com